Refund and cancellation policy
Returns/Cancellation Policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Where a consumer exercises his/her cancellation rights, the customer will be given a refund within 30 days of their cancellation. The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. Goods must be returned in their original, unopened packaging. If you, the customer, choose to cancel your order without giving a reason, you can be asked to return the goods and pay for the cost of returning the goods.
Barista classes
In the event that you need to cancel or change your class booking, we respectfully request at least 24 hours' notice. If you forget or cancel your appointment without 24-hour notice, your class will not be refunded.
Cancellations within 72 hours of the class will receive a 50% refund.